If you cannot proceed through your application or you are stuck on the error message, “Hmm… Something is not quite right. Please check your information and try again,” please follow these instructions:

1. Check the following to make sure that all of your inputs are correct:
1. Social Security number
2. Address
3. Date of Birth
4. Name
2. If all of your inputs are correct, please contact our team here. We’ll be in touch ASAP.

It may also be that we need to verify your identity. If that is the case, we will email you a secure link so you can upload the requested documents securely.

Once your files have been uploaded, we’ll verify them and help you get back on track to completing the application.